When you first set up your Vigor2200USB, everything should go smoothly if you
follow the instructions, but if you have problems, here are the most common
things to check for Windows98/ME :
- Is your PC connected to the router via a suitable Ethernet (RJ45) cable ?
Does the appropriate ethernet switch LED (1/2/3/4) light up (green = 100mb/s,
Amber = 10mb/s). If no light comes on, check the cable - a 'straight' (as
opposed to crossover) cable is normally used to connect a PC to the router.
The uplink switch for P1 should not be selected if connecting to a PC (it is
used when connecting to a regular port on another hub/router).
- Have you uploaded the modem firmware using the supplied utility "DSL Modem
F/W Installer" ? You must run that utility from a PC which has the USB modem
drivers already installed.
If the utility reports 'cannot analyse USB modem' then it was
unable to detect the modem's installation on that PC. This means that either
the modem or the modem's drivers are not properly installed, that the modem
driver's version is not supported or recognised by the DSL f/w program.
Ensure that the USB ADSL modem and its drivers (e.g. Alcatel Speedtouch,
Fujitsu FDX-310 etc.) is correctly installed and runs correctly on that PC.
The USB Modem Firmware Installer reads your ADSL settings and modem
firmware from your PC's hard disk and writes it into the router's permanent
memory (so this should be just a one time process). Remember that the
Vigor2200USB does not support all ADSL modems - check that your particular
model is supported by the router. Also, if the modem manufacturer brings out
new drivers, they may not be automatically supported by the router utility if
they have changed too much.
You can check which version of modem drivers you have installed on your PC
by looking at the version tab in the modem's utility. This varies with each
model :
-
Once your modem is selected in the DSL Modem F/w Installer utility, your
router should be found in the list box below :
If the router does not appear in the box above then the utility
was unable to see the router. If the utility reports Unable to start TFTP
server then there may be some firewall software running, or TCP/IP is not
talking to your network card correctly. Temporarily disable any such firewall
or anti-virus software, then try the program again. If one PC is unable to run
the utility correctly, try another PC (you will need to temporarily install
the USB modem and its drivers on that PC, but you do not need the ADSL line
connected).
Windows XP has a built-in firewall, normally enabled by default. This can
interfere with the firmware utility, so you may need to temporarily disable
it. Do that from the Network Connections menu, under the properties for your
LAN connection :
-
The other possible cause of the above message is that your PC
does not have an IP address (check with ipconfig.exe or winipcfg.exe) or that
its IP address is in a different subnet from the router's default subnet
(192.168.1.X, where the router is 192.168.1.1). The sending PC and the router
must be in the same subnet for the utility to work.
- When the USB modem's firmware is successfully installed in the router, its
version number will be shown in the ISP setup screen on the router as shown
below. If a version number is not shown, then the modem firmware has not been
installed in the router correctly, and you need to run the DSL Modem
Firmware utility again.
- In the Router's ISP setup screen, the ADSL properties should be set as
follows. They are normally set automatically when the DSL modem's fimware is
uploaded so you shouldn't need to set them manually, but if they do vary, you
must set them as shown below.
For the Speedtouch USB they should be :
For Globespan chipset based modems (including Fujitsu, Intel &
Westell), ensure that you are using the short grey USB cable supplied with the
router and check that the modem settings are set like this :
- Check that your PC's TCP/IP settings are correct. We recommend that you
make us of the router's DHCP facility which is enabled by default. From
Control Panel/Network, check your TCP/IP Properties are like this :
If you choose not to use DHCP (i.e. your PC is
not set to obtain an IP address automatically) then you must
ensure that you gave the PC an IP address in the same subnet as the router
(Router default is 192.168.1.1 so you PC could be 192.168.1.2 etc.) and that
you have manually set both the Default gateway and the DNS Server Address to
the router's IP address (192.168.1.1).
- In WindowsXP, the Network connections properties are accessed like this :
Check your network card's TCP/IP properties :
To let the PC be a DHCP client (so that it obtain's IP address
and router/DNS details automatically from the router) ensure that the options
are set as below :
- For Apple MacOS, to select/enable DHCP, the TCP/IP control panel should be
set like this :
Once the addresses have been allocated by the router, they will
appear in the screen above.
- Check that the PC is actually getting the IP details from the router. You
can check this from the winipcfg utility. To run this, press the Windows Start
button, select 'Run', type winipcfg and press OK :
In the above example, the PC has been given an IP address of 192.168.1.2
and has been told that the default gateway (router) is at 192.168.1.1. Ensure
that your network card is selected in the top pulldown box (not 'PPP
Adaptor'). If you click 'Release', the details should clear and 'Renew' should
get them back.
If you do not have the winipcfg utility, you can try
ipconfig.exe from the MS-DOS command prompt :
Winipcfg is not supplied as standard with Windows 2000, but you can
download a Windows2000 version from here.
- In WindowsXP, you can check your PC's current IP address
by opening Network Connections; if you select the LAN connection, the settings
will appear on the left of the screen - like in the example below. Here we can
see that the Network connection is enabled and that the PC has obtained an IP
address of 192.168.1.10 :
You can obtain the same information by right-clicking on the
Network Connection's icon in the system tray and selecting 'Status' :
- If you are not using DHCP (i.e. 'Obtain IP Address Automatically' as shown
above) then you must manually give your PCs an IP address. This address must
be within the same subnet as the router's own LAN IP address. This means that
if the router is 192.168.1.1, then the other PCs must be numbered
192.168.1.nnn where 'nnn' is a number from 2 to 254. Additionally, each PC
must have the 'Default Gateway' and 'DNS Server Address' set to the router's
IP address. None of this is necessary if you are using DHCP, hence it's
recommended to rely on DHCP whenever possible.
- If you cannot get into the router's web configurator, from Windows Control
Panel, check your 'Internet Options'. They should look like this (varies with
O/S):
Click on LAN Settings and ensure that no Proxy
is set. It should look like this :
- Can you ping the router from a PC ? From an MS-DOS prompt, enter 'ping
192.168.1.1' - you should get replies with a time in milliseconds (e.g. 12ms).
- If the LINK LED on the router is lit, that indicates that the router is
successfully logged into the ISP. You can try another ping, this time to an
external (Internet) address, e.g. 194.153.20.225
- Can you access the Vigor's web configurator via your web browser ? Do this
from the Smartstart Wizard ('Web Browser' option) or just by opening your
browser (MSIE, Netscape etc.) and entering http://192.168.1.1 as the address.
- Can you ping the Internet from the router ? A ping is a small packet sent
to a remote location, and echoed back. If you telnet to the router (see main
FAQ for details on how to run telnet) then you can try to ping an IP address.
If the ping comes back, then that confirms that the router is happily
connected to the Internet. Pings will have a trip time, for example 97ms.
You can also ping from the router to an internal IP address, e.g.
ip ping 192.168.1.10. Note that the IP address example given above may not be
a real address - you must ping a known/real/active IP address. If the address
doesn't exist, or is unreachable, you will not get a ping reply.
- Are both LEDS on the USB modem lit and steady ? They should be once the
modem has initialised and synchonised with the line.
- In the router's Internet Access Setup, are you absolutely sure
that your username and password are correct ? They should be entered carefully
into the fields in Internet Access Setup. The ISP 'name' is for your own
reference, so doesn't have to be anything in particular.
- If you cannot get the router's LINK LED on, you can telnet to the router
and check the call log (log -c). If it shows a CHAP failure then either your
username or password is almost certainly incorrect. The "ISP Name" field is
arbitrary so you can put anything you like in there, but the username and
password must be correct.
Windows 95/98/2000/ME/XP all have a Telnet program built in. For other
Operating systems, you can normally download a freeware Telnet utility. To run
regular Telnet under Windows select as follows :
Windows2000 and WindowsXP have a 'DOS' based Telnet program, so you cannot
capture text with it. Instead you can use Windows Hyperterminal, and select
Port 23 (telnet) connection rather than a modem or COM port:
Here is an example telnet log :
In the above log, the router logged in successfully. If your ISP
"idle timeout" is set to always-on (-1) then the Dial-Up Triggered
by.... line will not show. When the LINK light on the router comes on,
the router is successfully logged in.
In the above example log, the login has failed, most probably due
to an incorrect username or password.
- If you need to capture the log text, for example to send it to your
support contact for examination, you need to open a Telnet session to the
router, as shown above and start a text capture (give it a suitable filename,
for example fred01.txt. Then enter the appropriate log commands to
display the logs, and finally close the text capture, which will leave you
with a text file you can email.
- You may be asked for full logs (or a WAN log) by your support contact.
Firstly, reboot the router (turn it off, then on). Wait approximately 1-2
minutes for the router to attempt to log on to the ISP. After that, open a
telnet session and start the text capture as described above and then enter
the following commands at the prompt :
vigor2600> sys ver
vigor2600>
log -c -t
vigor2600> log -wt -t
Then close the text capture and email the text file to your support
contact, along with a report of the problem etc.
NOTICE : This document is © SEG Communications and may not be distributed
without specific written consent. Information and products subject to change at
any time without notice.